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The Nordstrom Way To Customer Service Excellence

£14.99

The Nordstrom Way to Customer Service Excellence describes how Nordstrom earned its legendary reputation - and reveals the principles behind its phenomenal customer service. If you want to be the Nordstrom of your industry, this is your guidebook. It will help any company put in place Nordstrom-style systems, motivational tools, and a service-oriented culture that leads to delighted, loyal customers. First published in 1995, The Nordstrom Way is a classic guide to great customer service.

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Blackwell Books Info : The Knowledge Retailer Get your books from Blackwell - the knowledge retailer! With a range of over 3 million titles, Blackwell online offers you a convenient way of buying books. The online ordering process is simple yet secure, and offers an excellent, fast delivery service worldwide. UK Postage is free when you spend £20 or more, and rates for elsewhere in the world are extremely competitive. The site has some great features, best seller lists, reviews & extracts and books of the month, along with some great special offers. You can choose from a great range of books across the following topics: • Art & Posters • Biography • Business • Children’s • Cookery • Crime Fiction • Fiction • Greek & Latin Classics • History • Law • Medical • Music • Politics • School Books • Social Science • Science • Scottish Books • Travel Whatever type of book you want, Blackwell has something for you!

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The Customer Service Activity Book

£19.99

The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty and word-of-mouth that drive profits. This book provides powerful training exercises for creating top-notch customer service! From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a...

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Blackwell Books Info : The Knowledge Retailer Get your books from Blackwell - the knowledge retailer! With a range of over 3 million titles, Blackwell online offers you a convenient way of buying books. The online ordering process is simple yet secure, and offers an excellent, fast delivery service worldwide. UK Postage is free when you spend £20 or more, and rates for elsewhere in the world are extremely competitive. The site has some great features, best seller lists, reviews & extracts and books of the month, along with some great special offers. You can choose from a great range of books across the following topics: • Art & Posters • Biography • Business • Children’s • Cookery • Crime Fiction • Fiction • Greek & Latin Classics • History • Law • Medical • Music • Politics • School Books • Social Science • Science • Scottish Books • Travel Whatever type of book you want, Blackwell has something for you!

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It Service Management Guide

The book will provide readers with the state of the art insights and developments in the field of ITSM.

£100.27

IT Service Management Guide by Jan van Bon

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Will They Ever Trust Us Again?

Features letters written by service people to Michael Moore from Iraq and Afghanistan, with an introduction by Michael Moore.

£5.35

Will They Ever Trust Us Again? by Michael Moore

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Food And Drink Service

Thomson Learning's hospitality series provides practitioners in the catering and hospitality industries with the practical skills which they will need to succeed in their chosen career.

£18.79

Food and Drink Service by Roy Hayter

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Seizures Of The Will In Early Modern English Drama

An analysis of Renaissance plays in the context of social rank, gender, kinship, and service relationships.

£18.79

Seizures of the Will in Early Modern English Drama by Frank Whigham, Stephen Orgel, Anne Barton

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Five Star Service, One Star Budget

Aims to show how to deliver Five Star Service, as an individual and as an organization, and at low cost. This book helps you to: make your customers (and your colleagues) happier; deliver results that will track your career; win customers without spending a fortune; and, get repeat orders and referrals from everyone you encounter.

£6.69

Five Star Service, One Star Budget by Michael Heppell

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Will To Live

Examines the political economy of pharmaceuticals that lies behind large-scale treatment rollouts, revealing the possibilities and inequalities that come with a magic bullet approach to health care. This work is about a group of AIDS patients - unemployed, homeless, involved with prostitution and drugs who established a makeshift health service.

£14.18

Will to Live by Joao Biehl, Torben Eskerod (Photos)

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At Her Service

Hugh D'Abernon, Marquis of Darley, was in Sevastopol for one reason only: to reconnoitre the town for the British Secret Service. So if he encounters a woman of unparalleled beauty in need of his help, he will do his duty and smartly escort her back to town - then continue on his way.

£6.69

At Her Service by Susan Johnson

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Restaurant Service Basics

This volume of the "Wiley Restaurant Basics Series" gives restaurant managers and waitstaff the knowledge they need to provide great service and create an excellent dining experience that will help build customer loyalty.

£10.35

Restaurant Service Basics by Sondra J. Dahmer, Kurt W. Kahl

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